Keys Stay Offline
Even on a risky computer, the device signs transactions internally. Your private keys never touch the internet or your clipboard, dramatically reducing attack surface.
Quick‑Start for New Owners
Official‑Style Guide to Set Up & Log In—Confidently, Clearly, Securely
Welcome! This colorful, beginner‑friendly page explains how to unbox your device, initialize a new wallet, protect your recovery phrase, and log in to the companion app. You’ll learn essential safety habits, troubleshooting basics, and simple checks that prevent costly mistakes. This is an independent educational template—replace names, links, and logos with your own before publishing.
Why a Hardware Wallet—and Why Setup Discipline Matters
Your private keys are the keys to your funds. A hardware wallet keeps those keys offline, signing transactions inside the device so malware and phishing sites can’t steal them. A careful setup today saves time, money, and stress later.
Physical Confirmation
Before approval, the device display shows addresses, amounts, and networks. You confirm with physical buttons—something malware can’t click.
Recovery Safety Net
If a device is lost or damaged, the recovery phrase restores access on a new unit. Treat the phrase like a master key and protect it more carefully than the device.
Step‑by‑Step Setup
Find a quiet spot, grab a pen, and keep cameras away. Paper beats screenshots for this part.
01
Unbox & Inspect
Verify seals and packaging. If anything looks tampered—odd stickers, scuffs, or missing accessories—pause and contact support. Use the included cable and connect directly to a reliable USB port. Avoid flaky hubs that can interrupt updates.
Inspect packaging and seals
Use a trusted computer
Connect via quality USB
02
Initialize & Back Up
Power on and choose Create new wallet. Set a strong, memorable PIN—skip birthdays or simple sequences. The device generates a 12–24 word recovery phrase. Write each word clearly in order and double‑check spelling. Do not photograph or store in the cloud. Consider a metal backup for water and fire resistance.
Write the phrase—don’t digitize it
Store copies in separate safe places
Keep away from cameras & scanners
03
Install the Companion App
Use the official domain to download the desktop or web companion. Bookmark the URL to avoid phishing. When prompted, follow on‑screen steps to pair your device. If firmware updates are offered, keep the device connected and let the process finish before unplugging.
Bookmark the official domain
Allow firmware updates to complete
Restart the app if pairing stalls
Login & Daily Use
Logging in means authorizing the app to use your device for viewing balances and preparing transactions. The keys never leave the device.
1) Open the App
Launch the desktop or web companion you installed from the official domain. If an update is available, complete it first to ensure compatibility and security fixes are applied.
2) Connect Your Device
Plug in via USB and unlock with your PIN on the device screen. If a passphrase is enabled, enter it when prompted—this opens the corresponding hidden vault.
3) Verify Accounts
Add or select accounts. For receiving crypto, always display the receive address on the device and match it to the app before sharing it or making a deposit.
Tip: Test with a tiny transaction before moving large amounts. Confirm the amount and address on the device display.
Tip: Label accounts clearly—e.g., “Savings,” “Trading,” or “Taxes”—to reduce mistakes and simplify record‑keeping.
Safety Habits that Stick
Simple, repeatable behaviors create strong security with minimal effort.
Verify on Device
Clipboard malware can alter addresses on your computer. The hardware screen is authoritative—match addresses there before approving any send.
Update on Your Schedule
Keep firmware and the app current—but initiate updates from the official domain, not from pop‑up ads or unsolicited messages. When in doubt, close the window and revisit the bookmarked site.
PIN & Passphrase
Pick a PIN that resists guessing and shoulder‑surfing. A passphrase (the “25th word”) adds a separate vault; only use it if you can reproduce it exactly. Forgotten passphrases mean unrecoverable funds.
What You Can Do After Setup
Manage assets with confidence while keeping private keys offline.
Multi‑Asset & Networks
Track and transact with popular coins and tokens. Add networks carefully; when interacting with smart contracts, read prompts and confirm details on the device.
Notes & Address Book
Use labels and notes to keep history tidy. Save trusted recipients to reduce manual copying and prevent clipboard swaps.
Portfolio Perspective
Use the app’s dashboard to review balances and activity at a glance. Reconcile periodically against your test transactions and labels to catch anomalies quickly.
Troubleshooting Quick Fixes
Device Not Detected
Try a different USB port or cable, avoid hubs, and close other wallet apps that might claim the device. Reboot your computer to reset drivers if detection is inconsistent.
Firmware Update Stuck
Keep the cable steady and wait a minute. If the app freezes, close it, reconnect the device, and retry from the update screen. Do not disconnect mid‑flash unless instructed.
Forgot PIN
Multiple wrong attempts wipe the device by design. Restore from your written recovery phrase on the same or a replacement device. If you enabled a passphrase, you’ll need it to access that vault.
Frequently Asked Questions
Where do I keep my recovery phrase?
Store it offline—paper or metal—in dry, private locations. Consider two sealed copies kept in separate places. Never photograph, scan, or type the phrase into a website or chat. Anyone with the phrase can control your funds.
How do I avoid phishing?
Bookmark the official domain and use it for all downloads and updates. Ignore ads or messages that urge urgent action. If a page asks for your recovery phrase, close it immediately—legitimate support will never request it.
Should I enable a passphrase?
It adds a powerful layer but increases responsibility. Only enable it if you can remember and reproduce it perfectly. A wrong or forgotten passphrase opens a different empty vault, making existing funds seem missing.
Can I manage NFTs and multiple chains?
Yes, where supported by firmware and the app. Add networks carefully, verify contract addresses, and read on‑device prompts before signing. When experimenting, start with small amounts.
Important Reminder
No legitimate support will ever ask for your recovery phrase. If a website, app, or person requests it, stop. Close the tab, disconnect your device, and return to the official domain from your bookmark.